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TrueCare Washington

Willamette Dental TrueCare Washington is an individual dental insurance plan that offers affordable quality dental care for you and your family.

Plan Benefits include:

  • No Annual Maximum
  • No Deductibles
  • Low Predictable Copays for Preventive Services
  • Orthodontia for All Ages
  • No Claim Forms

Apply Now
Click here to download the plan brochure and application.

How to Enroll
To enroll in the Willamette Dental TrueCare Washington plan, simply complete the application form and submit it along with your premium payment. The application and payment must be received by the 25th of the month preceding the period for which coverage is to be effective.

You must be at least 18 years of age and a resident of Washington to qualify. Your eligible dependents include your spouse or domestic partner and you or your spouse's or domestic partner’s children through age 25.

Find your local Willamette Dental Group office
With more than 50 dental office locations conveniently located throughout Washington, Oregon, and Idaho, there is probably a Willamette Dental Group office near your work or home. Click here to find the dental office closest to you.

Frequently Asked Questions

Can I sign up for the Willamette Dental TrueCare Washington plan and still go to my own dentist?
To receive the excellent benefits of the TrueCare plan, you must receive care from a Willamette Dental Group dentist or specialist. Your coverage also extends if you are referred to an outside dentist or specialist by your Willamette Dental Group dentist. If referred to an outside dentist or specialist, your copayments remain the same as shown in your Summary of Benefits.

Where are your offices located?
Willamette Dental Group has more than 50 offices in Washington, Oregon, and Idaho. Click here to find the dental office closest to you.

How do I schedule an appointment?
To schedule an appointment, please call our Appointment Center toll free at: 1-855-433-6825, Option 1.

What can I expect at my first visit?
During your first visit to our office, you will receive a thorough dental examination that includes X-rays and comprehensive risk assessments. Your dentist will develop a Personal Dental Care Plan based upon your immediate needs, current dental health and long-term oral health goals. This individual plan will include recommendations for cleanings, restorations and preventive treatments. Most patients will receive a cleaning at their first visit, based on the assessment and recommendation from your dentist.

When can I start using my TrueCare Washington coverage?
If you have submitted your application and premium payment by the 25th of the month, your coverage will be effective the 1st of the following month.

How are premium payments made for Willamette Dental TrueCare Washington?
Premiums for Willamette Dental TrueCare Washington may be paid monthly, quarterly, semi-annually or annually. You have two payment method options:

  1. You may elect to receive a paper billing statement either monthly, quarterly, semi-annual or annually. With this option, there will be an additional $5.00 administration fee with each billing statement provided.
  2. You may elect to have your premiums drafted each month via electronic funds transfer. The additional administration fee is waived if this option is selected. There will be no premium statement received should this option be selected.

Premiums are due on the 25th of the month preceding the period coverage is to be effective. Premium rates are valid for 12 months from the effective date of your policy.

Premium payments should be mailed to:

Willamette Dental of Washington, Inc.
Willamette Dental TrueCare Washington
601 SW Second Avenue
Portland, OR 97204-1156

If you should have any questions regarding these options, please contact Billing and Eligibility at 855-289-6318 or tcw@willamettedental.com.

Can I drop-off my application and premium payment?
If you chose to pay via check, application and premium payment can only be received via mail. Please mail to:

Willamette Dental of Washington, Inc.
Willamette Dental TrueCare Washington
601 SW Second Avenue
Portland, OR 97204-1156
If you are paying by electronic funds transfer, you may mail to the address above or you can also email your application and EFT payment information to tcw@willamettedental.com by the 25th of the month to have coverage effective by the 1st of the following month.

How do I know how much Willamette Dental Group charges for dental procedures?
Please refer to your policy for a list of copayments for covered dental procedures. The costs of many dental services are covered with a reasonable service copayment.

For questions about the costs of specific procedures not covered under the plan, you may contact our Member Services Department at 1-855-433-6825, Option 3.

Are there benefit waiting periods under this plan?
Major services, such as crowns, bridges, and dentures are covered following a 12-month waiting period at substantial savings with predictable costs. Coverage for orthodontic treatment is available to both adults and children after a six-month waiting period.

Are implants covered on the Willamette Dental TrueCare Washington plan?
As a TrueCare Washington member, you are eligible to receive a 20% discount* on dental implant services from Willamette Dental Group, P.C. through our Value-Added Implant Program.

The discount under the Value-Added Implant Program is available only when a Willamette Dental Group dentist performs the entire treatment. This includes preparation, surgery, appliance and seating. If it is determined the bone or tissues are not suitable for implant restoration treatment, additional surgeries may be required.

*The Value-Added Implant Program is not insurance. You are responsible for all fees, which are due at the time of service.

Will I receive a Willamette Dental TrueCare Washington insurance card when I become a member?
Yes. Your Willamette Dental TrueCare ID card(s) will be mailed to you after our receipt and acceptance of your complete application and premium payment.

How do I cancel my TrueCare Washington policy?
Cancellation requests must be made writing. To cancel your TrueCare Washington policy, please send a written request with your full name, date of birth, and the date you wish to cancel your policy. The cancellation request should be sent a least 30 days in advance of your desired cancellation date. Your coverage will terminate on the last day of the month following our receipt of your cancellation notice, unless your premiums are past due or you specify a later date. Written cancellations can be submitted in three ways:

  • via mail to:
    Willamette Dental of Washington, Inc.
    Willamette Dental TrueCare Washington
    601 SW Second Ave
    Portland, OR 97204-1156
  • via email to tcw@willamettedental.com
  • via fax to 503-219-3696
Please note that if you choose to cancel your policy, you must wait 12 months before you are eligible to re-enroll in the TrueCare Washington plan.

Who can I contact for more information on the Willamette Dental TrueCare Washington plan?
If you have any further questions regarding the Willamette Dental TrueCare Washington plan, please contact us at 855-99TCARE (998-2273) or tcw@willamettedental.com.

Toll Free
phone number

6950 NE Campus Way
Hillsboro, OR 97124

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