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About Our Patient Satisfaction Survey

Willamette Dental Group is dedicated to exceeding the expectations of our patients and creating the best patient experience possible. In order to do this, we measure all aspects of patient satisfaction through partnering with an independent patient satisfaction company, Press Ganey. For more than 25 years, Press Ganey has been the industry's recognized leader in health care satisfaction. Press Ganey works with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to reduce suffering and improve the patient experience. Press Ganey was founded in 1985 by Dr. Irwin Press, Ph.D. and Dr. Rod Ganey, Ph.D.

Press Ganey has sent surveys to Willamette Dental Group patients for more than 10 years to assist us in measuring our patient satisfaction and guide us to important strategic improvements for our patients. 

Recent Accolades

On November 20, 2014, Willamette Dental Group received the 2014 Press Ganey Success Story Award® in recognition of our innovative approach to organizational change in patient experience. The Success Story Award recognizes outstanding health care providers that have demonstrated leadership, implemented organizational change and improved performance.

The Press Ganey Success Story Award is a highly regarded symbol of achievement in the health care industry. Willamette Dental Group is one of only fifteen organizations to receive this honor in 2014 and the first dental company to earn the award.

Willamette Dental Group pioneered a companywide collaborative program, Advanced Access, to improve patient access in order to meet patient expectations and increase patient satisfaction. As a result of this initiative, wait times for appointments decreased by 75% on average and patient satisfaction mean scores increased by over 10 points to 90 out of 100.

Who Receives the Survey?

The electronic Dental Practice survey is emailed to Willamette Dental Group patients that have provided their email within a few days of their appointment. For patients who do not provide their email address, we randomly send surveys through postal mail. Patients take a comprehensive survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the patient experience. Each year we hear back from over 20,000 patients who receive care in our dental offices.

How Do You Use the Survey Results?

Willamette Dental Group uses survey results to measure how we're doing during every part of the patient experience, from making the appointment to making sure that we have answered every question at the end of the office visit. Survey results can lead to both small and more significant changes, and for this reason patient feedback is invaluable.

We also use survey results to let us know what we're doing right. Our clinical office teams take great pride in what they do and love to hear about a job well done! You can find patient feedback displayed on our website and on our Facebook, and no last names are used in these posts. We love our patients here at Willamette Dental Group and we seek to do all that we can to continue to make your experience the best that it can be.

Changes Enacted Due to Press Ganey Surveys

Our Press Ganey Survey results have affected us in concrete ways. When we saw responses from our surveys indicating that access time was an issue for our patients, we made reducing that time a top priority. We can now say, thanks to what we learned from survey responses, that our access time is down significantly; patients can now get an appointment in days or weeks. When you answer, we listen!

What Questions Do We Ask - Sample of Survey

When you take our Press Ganey survey you can expect questions that address many aspects of the patient experience: dentist-patient interaction questions, facility questions, questions involving your personal experience. You can see an example of some of our survey questions, below:

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6950 NE Campus Way
Hillsboro, OR 97124

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