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Frequently Asked Questions

Here you can find answers to the most frequently asked questions from our patients. You can use the links below to jump to a specific topic.

Appointments
Office Visits
Specialty Treatment
Fillings
Emergencies/Urgent Care
Primary Care Dentists
Patient Accounts
General Information


APPOINTMENTS

How do I schedule an appointment?
To schedule an appointment that meets your scheduling needs, please call our Appointment Center:

Toll-Free…………… 1.855.4DENTAL (433-6825), Option 1

Appointment Center Hours:
Monday - Thursday: ....................7 a.m. to 8 p.m.
Friday:.......................................7 a.m. to 6 p.m.
Saturday:...................................7 a.m. to 4 p.m.

How long does it take to get an appointment?
The length of wait-time for an appointment may vary based on your choice of provider, dental office location, appointment type and your desired day or time of appointment. Our goal is to get you in within days or weeks to fit your lifestyle.

All of Willamette Dental Group's office locations practice our Simple Scheduling method. Through this model, more appointment types are offered everyday so you can be seen when it fits your schedule and needs.

What if I have an emergency?
Willamette Dental Group provides emergency services 24 hours a day, 365 days a year. If you experience an emergency situation (pain, bleeding or swelling), call the Appointment Center at:

Toll-Free…………… 1.855.4DENTAL (433-6825), Option 1

Appointment Center Hours:
Monday - Thursday: ....................7 a.m. to 8 p.m.
Friday:.......................................7 a.m. to 6 p.m.
Saturday:...................................7 a.m. to 4 p.m.

Typically, members can be seen by a Willamette Dental Group dentist for a dental emergency within 24 hours. For emergencies during regular office hours, you will pay the usual office visit charge. After hours, the visit charge is usually higher, as stated in your Summary of Benefits.

What if I need to reschedule an appointment?
Please call the Willamette Dental Group Appointment Center as soon as your plans change to reschedule your dental appointment. If you cancel with less than 24 hours notice, a missed appointment fee will be charged. By giving us advance notice, the provider can try to schedule another patient for that time.

OFFICE VISITS

Do office visit charges apply each time I have an appointment with a dentist or specialist?
Yes. The office visit copayment, found in your Summary of Benefits, applies to all visits including orthodontia. The office visit copayment is in addition to other copayments that you may accrue.

At the end of your office visit, you will receive a Statement of Services that will clearly show you the cost savings that you receive by being a member of your Willamette Dental Group insurance plan in comparison with standard dental fees.
Payments may be made in cash, personal check or credit card. All payments should be made at the time of service.

What can I expect at my first visit?
During your first visit to our office, you will receive a thorough dental examination that includes X-rays and comprehensive risk assessments. Your dentist will develop a Personal Dental Care Plan based upon your immediate needs, current dental health and long-term oral health goals. This individual plan will include recommendations for cleanings, restorations and preventive treatments. Most patients will receive a cleaning at their first visit, based on the assessment and recommendation from your dentist.

Why would I only get one cleaning per year?
Short answer: because you have great oral health! The truth is that the benefit of a cleaning only lasts about 24 hours. (Hint: it's the brushing and flossing in between cleaning that makes a huge difference.) But everyone is unique.

If you're at high risk for gum disease, your dentist may recommend a cleaning as often as once every three months. If you have great oral health, scientific studies show that one cleaning per year is optimal for you. It comes down to an assessment of your specific needs.

What happens if I change offices?
Willamette Dental Group members have the freedom to receive dental care at any Willamette Dental Group location. To change offices and/or dentists, call our Appointment Center toll-free at:

1.855.4DENTAL (433-6825), Option 1

Appointment Center Hours:
Monday - Thursday: ....................7 a.m. to 8 p.m.
Friday:.......................................7 a.m. to 6 p.m.
Saturday:...................................7 a.m. to 4 p.m.

*Please be aware that changing your dentist may result in a treatment delay.

Can I get major work done right away?
Our first priority is to diagnose and treat any urgent conditions that pose an immediate threat to your oral health. Our next priority is prevention, which means controlling the disease process, promoting wellness, and helping you maintain good overall oral health. This is important to make sure that any major restorative work is successful in the long term. Once you have achieved a satisfactory state of oral health and your teeth and supporting structures are stabilized, then we can proceed with major restorative work that builds on this healthy foundation.

SPECIALTY TREATMENT

Why do I have to go to another location for specialty treatment?
It is not our intention to inconvenience our patients by asking them to travel from one location to another. That is why we have strategically placed our specialty providers a short distance between several of our locations.

FILLINGS

Can I have a composite filling placed in a posterior tooth?
The choice between composite and amalgam fillings is generally up to you, although in some cases your dentist may have a strong recommendation based on your medical profile. Insurance providers often deem the use of composite fillings in posterior teeth as an unnecessary expense, so your out-of-pocket cost may be higher than with an amalgam filling.

Can I have my amalgam fillings replaced with composite?
This question is best discussed with your primary dentist, who can advise you based on your individual health profile and long-term treatment plan. In general, our care philosophy calls for avoiding invasive treatments that are not medically necessary, but every patient's situation is unique.

EMERGENCIES/URGENT CARE

I went in for an emergency appointment, paid my copay, and they didn't even do anything. Why would that be?
The objective an emergency appointment is to address symptoms — such as persistent pain, bleeding, or swelling — that are causing you immediate discomfort, and to diagnose the medical cause of those symptoms. If your dentist determines that the appropriate treatment is a procedure that cannot be performed right away, then we will schedule an appointment to perform that procedure at the earliest available date. In the meantime, your dentist may offer medication or other short-term treatments to alleviate your discomfort.

What if I have an emergency while I'm out of town?
If you are traveling 50 miles or more from a Willamette Dental Group office, you may obtain emergency treatment from any licensed dentist. Emergency dental treatment may be eligible for reimbursement up to the amount stated in your Certificate of Coverage. Upon returning home, contact our Member Services Department for reimbursement.

PRIMARY CARE DENTISTS

Can I sign up for the Willamette Dental plan and still go to my own dentist?
To receive the excellent benefits of your Willamette Dental Group plan, you must receive care from a Willamette Dental Group dentist or specialist. Your coverage also extends if you are referred to an outside dentist or specialist by your Willamette Dental Group dentist. If referred to an outside dentist or specialist, your copayments remain the same as shown in your Summary of Benefits.

Can I choose one Willamette Dental primary care dentist to coordinate my care?
Yes. We encourage you to establish a long-term relationship with a primary Willamette Dental Group dentist. As a patient, you will work with a consistent team of dental providers, including your dentist, hygienist and dental assistant, to achieve your best oral health. You are free to select your Willamette Dental Group dentist and whichever location is best for you.

PATIENT ACCOUNTS

This is my first statement following my appointment. Why am I being charged a late fee?
Your Coordinated Care dental insurance plan specifies that all copayments are due at the time of service. Willamette Dental Group charges a monthly fee of $10.00 for all balances not paid at the time of service.

Have you billed my insurance?
Traditional, fee-for-service, insurance claims are sent the next business day following your services. Coordinated Care dental insurance benefits are applied to the account at the time of service so that no insurance billing is necessary.

Why didn't my insurance company pay in full for my services?
Traditional, fee-for-service, insurance benefits are determined by a "usual and customary" formulation created by your insurance carrier. You will need to contact your insurance carrier directly to answer your question.

Why did I get a bill from you? My insurance will pay for my services.
All accounts with a balance owing are billed monthly. We bill insurance carriers as a courtesy to our patients; however, the patient is financially responsible for all balances due.

Who do I talk to about this missed appointment charge on my statement?
You will need to talk to the Practice Manager at the location where this occurred by calling the Appointment Center at 1-855-433-6825, Option 1 and asking to speak to your office location.

I paid my comprehensive orthodontics copayment in full and now my insurance coverage has terminated and I am still in braces, what is going to happen?
The copayment is a contracted dollar that becomes void when the contract is terminated. A pro rate will be done to determine the amount of the contracted copay not used and that will be credited to the account. The remaining months of treatment will be charged to the account based on Willamette Dental Group's filed fees.

GENERAL INFORMATION

Who do I call if I need more information?
If you have a question about scheduling or receiving treatment, contact the office of your primary dentist for assistance. For questions regarding treatment, you may contact the office in which you receive your care and speak to your dentist.

For answers to general questions, including information pertaining to locations, dentists, or plan benefits, contact the Willamette Dental Group Member Services Department.

MEMBER SERVICES DEPARTMENT

Toll-Free: ...........1.855.DENTAL (433-6825), Option 3
Email: ............... memberservices@willamettedental.com  

Hours of Operation:
Monday - Friday: .......... 8 a.m. to 5 p.m.


  

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Hillsboro, OR 97124

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