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Testimonials
REGARDING DR. MICHAEL SCOTT
BELLINGHAM, WA
One of Doctor Scott's patients is a local artist who makes creative
greeting cards to send to him following appointments for herself and her
husband. Some of their messages on the cards have been:
"We appreciate your excellent skills and the fact that you always take
the time to do a fine job."
"We very much appreciate you and your staff in keeping our smiles intact."
"Thanks for doing an expert and professional job on what was not
an easy task. I look forward to my next appointment . . . "
" Dr. Scott recently re-cemented my crown on #15 on an emergency
basis. It was a difficult situation, but he got it fixed for me, and I appreciate
the skill and ability in dealing with this issue. I'm most grateful."
FROM OUR PATIENTS IN PUYALLUP, WA
PUYALLUP, WA
When filling out the comment card the patient noted that the thing that
stood out as the most positive thing about her visit was the "interaction
between employees; very sincere towards customers and myself." A patient
emailed Patient Relations about his experience at Puyallup: "This is
to forward the highest possible praise for Theresa, the Manager of the Puyallup
South Hill Clinic, as well as Dr. Javier, my dentist. I had a bridge which
had failed, and it looked as though it would be two months before I could
be seen. Theresa managed to get an appointment for me earlier this week.
This was because Dr. Javier graciously consented to fitting me into his
schedule. During the appointment, Dr. Javier skillfully installed a post
in my damaged tooth, a procedure with a high risk of penetrating the root
of the tooth. He then proceeded to complete a build-up of the tooth and
flawlessly installed a temporary bridge with the best occlusion I have ever
had."
FROM A PATIENT IN ALBANY, OR
ALBANY, OR
"Thank you for letting me pick-up my teeth. You don't know this, but
you gave me a new lease on life. I can start getting my life back together.
You're a great dental office, and I am letting everyone I know know this.
Thanks again."
ON BEHALF OF ALBANY GENERAL HOSPITAL FOUNDATION AND SAMARITAN ALBANY
GENERAL HOSPITAL
ALBANY, OREGON
"On behalf of Albany General Hospital Foundation and Samaritan Albany
General Hospital, I am enclosing a copy of our employee newsletter, The
Well Informed. Within it, you'll find an article about your generous donation
of toothpaste and toothbrushes for Linn County's foster children. We truly
appreciate your involvement in our community and thank you for your kindness."
FROM A PATIENT AT OUR LAKEWOOD OFFICE
PORTLAND, OR
When filling out the comment card the patient noted that the thing that
stood out as the most positive thing about her visit was "Kris Parker:
PT Services. Always comfortably courteous, respectful and helpful in working
schedules and office procedures! Makes me feel like a friend!"
FROM A PATIENT AT OUR JEFFERSON OFFICE
PORTLAND, OR
Angie Labitad was going home on the MAX and she was talking with 2 other
riders and while they were swapping stories, she was asked where she works,
and she told this gentleman "Willamette Dental".
Well they determined that they were acquainted, because he's a patient of
Dr Kyung's, and has also seen (and loves!) Dr. Carter. When he said that,
Angie remembered who he was and asked him "Did you have a son in
the Iraq war?" He replied that he did, and that Willamette Dental had
done something that he and his family would never forget.
It was then that Angie remembered him and his story. His son was killed
in Iraq, and the office sent him and his wife a card, with their condolences,
and employees signed it. (Angie had gone out and bought the card, and suggested
it to Tammy). This gentleman said that it was one of the kindest things
he'd ever experienced, and that he'd never forget what it meant to him and
his wife. He said close friends had not expressed their condolences because
they worried if it was the right thing to do or not, and that he couldn't
believe a "dental office" would actually do what they did. He
started to cry while he was talking to Angie, he was so moved.
He also commented that Dr. Kyung always remembered his name and personal
things about him, and he'd always been impressed by that. Angie
had commented to him that access is always a challenge for us, and that
we try to make up for that in other ways.
FROM A PATIENT AT OUR BEAVERTON OFFICE
BEAVERTON, OR
"I wanted to give the Beaverton office a Gold Star for Emily's
first experience at the dentist. The X-ray technician was very
polite and patient. The hygienist was very helpful, patient, polite and
explained everything to Emily so she could understand at her age. The dentist
explained things very well. Emily's first trip to the dentist was very pleasant,
which was greatly appreciated."
FROM A PROFESSOR AT OREGON
STATE UNIVERSITY
CORVALLIS, OR
"It is a pleasure for me to express
sincere appreciation for the efficient services, sincere care and
attentive support that I have received (on every visit)
from Dr. Pham's organizational and medical expertise, as well as from the
skilled services of his Senior Dental Assistant, John Calhoon.
From the beginning, my experience was very
positive. My first visit was very educational and provided more insight
into the preventative aspects of dental care than I have ever previously
experienced from services received in different parts of the United
States, England, and New Zealand. As a result, I have experienced
progressive improvement in the state of my dental health, and I will
continue to practice the excellent skills that I have learned from these
two fine professionals ...
The services at Willamette Dental Group in
times of inflationary medical costs are of the highest standard that I
have ever experienced, and at comparatively a much lower cost. Your
organization is to be congratulated on providing high quality at a
continuing affordable cost."
AN EASTPORT PATIENT WRITES
ABOUT
HYGIENIST, KATHY LEE, AND THE EASTPORT STAFF
PORTLAND, OR
"What an excellent, patient person Kathy
is! I'm not an easy to deal with patient, and she was mellow, gentle and
kind!! ... I enjoy and appreciate the care and concern the staff shows
for us ... Thanks again for nice office workers and a concerned group in
general."
FROM A GRATEFUL MOTHER
REGARDING DR. STALEY, BEAVERTON SPECIALTY
BEAVERTON, OR
"I'm sure you don't think anything of it
when children come in to be treated. But it's important that you know
just how unique and special and all but miraculous what you do everyday
is.
My daughter went to see her regular dentist ... to get a cavity filled. (Just previously she had to get an
abscessed tooth pulled by the same dentist). With the big needle in his
hand, trying to hide it from her, he said, "OK now. Close your eyes." At
that point she freaked and began to cry and whimper and wouldn't open
her mouth. I didn't think I would ever be able to get her into a dentist
office again!
But you changed all that. You took special
care of her, as if you had no other patients that day. You constantly
talked to her, explaining every tool and procedure at her level and
didn't start until she was comfortable. Her hands-on opportunity made
the difference in her not being afraid of the tools. And she especially
loved to blow the airplane around!
She came out of your office feeling no pain, having no shots whatsoever, feeling proud and confident that she
was able to 'conquer' a previously 'very scary' experience. And also,
not only did you do her one required tooth that day, you made the
time to fill two more, reducing our visits substantially.
You were a blessing and answer to prayer
that day. And you are very much appreciated!"
REGARDING DR. BRIAN VAN
VOORHIS, SALEM-LIBERTY
SALEM, OR
"I wanted to call to compliment Dr. Van
Voorhis. He is very efficient and thorough. He's worked with everyone in
my family. He makes you feel like you're not just another number. He's
also gentle and nice. It's been a long time since I've run into a
dentist like that."
FROM A SPRINGFIELD
PATIENT
SPRINGFIELD, OR
"During the past year I have greatly
appreciated the efforts of Pam, Jamie, and Bonnie. They have been
consistently efficient and friendly. So many times they have made the
extra effort and given it with a smile."
A NOTE TO ALLISON PADMORE,
FEDERAL WAY MANAGER
FEDERAL WAY, WA
"I'm so glad I got to meet and talk with
you yesterday. I so much appreciate your help in getting me an earlier
appointment to get my tooth crowned ... you have restored my faith in
the dental group."
A LETTER TO FRAN BERRYHILL,
LEAD HYGIENIST
TUALATIN, OR
"This is an overdue (BUT HUGE!) thank you
for your empathy, professionalism, and expertise for treatment of a
subsequent infection at a root canal site ... your analysis of the
problem was so astute, your treatment so effective, that all is well.
Walking into your office unannounced was unprecedented, but you and your
staff were so gracious ... you are appreciated beyond words."
A LETTER TO JONI PORTMAN,
LEAD HYGIENIST AT STARK, FROM A STUDENT THAT SHADOWED HER AT WORK
PORTLAND, OR
"I would like to thank you for allowing me
to observe and shadow you ... I understand your responsibilities so much
clearer now.
Seeing what you do behind the scenes at my
own clinic taught me a lot! One of the millions of things I learned was
about xylitol. I never knew that there was such a thing as a natural
sweetener that helps fight dental decay. Now, that is all I look for
when I buy gum!
You took time from your busy schedule to
spend with me, and I am very grateful. I enjoyed my experience at
Willamette Dental."
REGARDING DR. MARY YOO, ALBANY OFFICE
ALBANY, OR
"I appreciate your gentleness in the
dentist's chair ... you have helped me through a number of shots for
dental work, and I'm getting over my paranoia. You have been so great, I
had to send a thank you."
"I deeply did appreciate your concern for
me being in pain - you (and your assistant) were great, and I would like
very much to have you ... in the future if I need more care."
TO DR. ROBERT COLLINS ON
HIS PROMOTION TO REGIONAL MANAGING DENTIST
EUGENE, OR
"I wanted to thank you for the excellent
dental care you've provided for my family these past years. You've made
our experience with Willamette Dental a comfortable and positive
experience. I appreciate your warm and caring approach and must say
you'll be greatly missed.
Best of luck with your new responsibilities and thank you again."
TO DR. REDDICKS AND TAMMY,
TIGARD-SCHOLLS OFFICE
TIGARD, OR
From a patient with severe dental phobia:
"I want to thank you both so very much for helping me through the tooth
extraction process yesterday. Although I don't remember some of it, I do
very much remember your patience and assurance. I can't tell you what it
meant to me - and so please know my gratitude."
TO DR. GUERIN, DR. RANDOL, JEFF, JACKY AND THE STAFF
ROSEBURG, OR
"Your thoughtfulness has a way of touching lives . . . of making days a
little brighter, hearts a little happier, and problems seem a whole lot
smaller. It's people like you who make the difference in this world. And
though you may not hear it often, you are appreciated very much. Your
kindness will never be forgotten.
Our warmest thanks for making this process a lot easier."
TO REBECCA RUSSELL, DENTAL ASSISTANT
TUALATIN, OR
I would like to say thank you for doing a fine job replacing my loose
cap. Yeah! I feel much better.
TO THE ORTHODONTIA TEAM
DR. REDDY, STACY WONDERS, HOPE GALANTE, MARCI ROCHA
MEDFORD, OR
A neighbor of a new Willamette Dental
orthodontia patient wrote to explain that the girl had had difficult
early life experiences. She sent a check to help pay for the teen's
braces, because someone had helped pay for her in her youth, and she
wanted to pass on the good deed. She sent $20 for the staff at Medford
to buy donuts and coffee. She also wrote: "I know as a dental staff you
treat everyone with care and respect. I think (girl's name) falls into
the category of needing just a little extra." I will be grateful for
your attention to her.
TO WILLAMETTE DENTAL, REGARDING DR. JAMES GARBARINO
PORTLAND, OR
"Recently, Dr. Garbarino replaced my dentures. Another denturist ... had
made them several years ago. I continually had problems with them. Dr.
Garbarino examined them and told me he would have to replace them with a
set that better addressed the problems I was having with them. Your
company decided that you would replace them at no cost.
Dr. Garbarino began the work about six weeks ago. Each step of the
process was very carefully done. He demonstrated a skill level that was
light years ahead of the man who did the work before. I received them
about ten days ago. I am having only minor problems with them that I am
sure he can skillfully correct.
I believe that a man at his skill level should be supervising the work
of other denturist and technicians. I highly recommend him. And I
believed he should be more adequately paid for his work.
These comments I have written to you are not comments elicited from me;
I am doing this out of gratitude for being so well treated."
Robert S. Hutchinson
TO ALLISON, OFFICE MANAGER
FEDERAL WAY, WA
"I'm so glad I got to meet and talk with you yesterday. Thank you for
taking the time! I so much appreciate your help in getting me an earlier
appointment to get my tooth crowned. You are an absolute angel ...
Thanks again so much!"
Anita Lee
TO DR. STALEY (PEDIATRIC DENTIST), AND THE STAFF AT TIGARD-SCHOLLS OFFICE
BEAVERTON, OR
"One caretaker brought in a small Christmas tree and a basket of goodies
with this note on the care package: "Thank you from the bottom of my
heart for giving (name of patient) a pain free life. She cannot bounce
high enough or often enough now. That is truly a gift."
A mother brought in a cookie bouquet and card which said, "Thank you for
giving (patient's name) his "two front teeth for Christmas. I can't
begin to tell you how much we appreciate your help!"
TO DR. VAN BUREN AND HIS ASSISTANT, DEE
EUGENE, OR
"You made me a Happy Camper. I want to thank you and your sweet
assistant, Dee, for helping me through a painful procedure/ordeal. I
particularly appreciated your verbal assistance through each step . . .
Thanks, too, for your follow-up call the day after. I know you do this
for all your patients, and that is so much appreciated."
"I have been very pleased with Willamette Dental Group and will
miss my affiliation with them after all these years of excellent dental
care. (I was covered by Willamette Dental for at least 30+ years!)"
Patient
Eastport, OR
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